Continuous Process Improvementand Customer Journey
Optimising processes and customer experience for a thriving medical practice.
Continuous Process Improvement and Customer Journey
Every business has processes and customers, many of which are not clear, standardised or efficient. Lean process improvement is a methodology which can be applied to any industry and company to increase efficiency and streamline operations. This is a simple approach which involves identifying areas for improvement in the process, and developing and implementing a plan to evolve the process.
Every business has processes and customers, many of which are not clear, standardised or efficient. Lean process improvement is a methodology which can be applied to any industry and company to increase efficiency and streamline operations. This is a simple approach which involves identifying areas for improvement in the process, and developing and implementing a plan to evolve the process.
Our approach follows a Lean Six Sigma DMAIC methodology through a number of clearly defined stages. We use a set of Lean and Six Sigma tools to guide you through the process. By applying lean principles, such as continuous improvement and minimizing waste, organisation improve customer experience, increase customer satisfaction, increase employee satisfaction, improve sales and reduce operating costs.
Our Support
Services
Our range of services add value to your practice making it more organised, efficient, and ultimately more successful.
